01Which part is losing clarity or efficiency?People, workflow, data or service experience.02What needs to be validated first?The workflow, a critical interface or a system boundary.03What should become usable first?Not everything—just the part that supports the next decision.
AFTER THE FIRST CONVERSATION
The goal of the first conversation is to agree an actionable next step.
01An initial view of the problem and boundaryWe identify what to discuss first instead of turning everything into a requirements list.02A proposal for validating the critical pathWe decide whether to map operations, test an interface or begin a first delivery stage.03A workable way to continueWe clarify materials, rhythm and the next decision point.